Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items returned in a different condition will be returned to the customer.
To start a return, you can contact us at Contact@belascos.co.uk. Please note that returns will need to be via a tracked service to the following address:
Name: Belascos Limited
Address Line 1: Unit 1, Cinch Self Storage
Address Line 2: Cherry Tree Road
City: Watford
Postcode: WD24 6SB
Please ensure to use this exact address with address line 1 and 2, otherwise your item may not be delivered.
Items sent back to us without first requesting a return will not be accepted and returned to the customer. Please reach out to out first to request a return.
You can always contact us for any return question at Contact@belascos.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned: UNDERWEAR, SWIMWEAR AND BEAUTY PRODUCTS. If returned to us, they will be returned back to you.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@belascos.co.uk.
Delivery Charges Are Not Refundable
